Refund Policy

30-Day Money-Back Guarantee

Every order of the Performance Daily Face Cream is covered by our 30-day money-back guarantee. Try it for 30 days — if you're not satisfied, we'll issue a full refund. You keep the bottle. We don't want it back, and no return shipment is required. No questions asked.

How to Request a Refund

To request a refund, email contact@baselayerskin.co within 30 days from the date of purchase. Include the email address you used at checkout or your order number so we can find the order. You do not need to give a reason.

We approve refund requests within 1–2 business days of receiving them. Refunds are issued to your original payment method. Once we issue the refund, it typically takes 5–10 business days for your bank or card issuer to post it to your account — that part is outside our control.

Return Shipping

No return shipment is required to receive your refund. There is nothing to send back and no return shipping cost to you.

Guarantee Terms

The guarantee covers one refunded order per customer or household. It is intended for people trying Base Layer for the first time and deciding it isn't for them, not as a way to receive repeat free product. We may decline requests where there is evidence of abuse, such as repeated orders and refunds to the same person, household, or payment method.

On multi-bottle orders, the guarantee covers the full order value. If you later purchase on a subscription, the guarantee applies to your first subscription order; you can cancel a subscription at any time before the next renewal, and cancellation stops future charges rather than refunding past ones.

Exchanges

We currently sell a single product, so there is nothing to exchange it for. If your order arrives damaged, defective, or incorrect, email us and we'll send a replacement at no cost — that is separate from the money-back guarantee and doesn't use it up.

Requests Outside the 30-Day Window

Requests made after 30 days from the date of purchase fall outside the guarantee, but we'd still rather hear from you than not. Email us and we'll review it case by case. Damaged, defective, or incorrect orders are always worth reporting regardless of how much time has passed.

Contact Us

Questions about this Refund Policy can be sent to contact@baselayerskin.co.